Broken Tablet? 5 Ways To Properly Prepare The Device For Shipping

6 March 2015
 Categories: Technology, Articles


Dealing with a broken tablet is a major inconvenience, especially when access to apps and personal accounts is limited. When dealing with a tablet repair company, you often have the responsibility of sending out the tablet to get it repaired. When properly mailing your tablet to a place like Nation's First Office Repair, you can save gas money, follow tracking, and ensure your tablet is received.

Before you stuff the tablet into the envelope, there are five methods to follow for the best shipping possible.

Parts & Accessories

When a repair specialist looks at your tablet, they will want to get right to the problem. This means that you should have all the accessories and extras removed from the tablet. Do not worry about sending a tablet case, chargers, extra batteries, your stylus, or headphones.

It's also a good idea to disconnect any extra devices like a Bluetooth keyboard. If any decals or stickers are blocking ports on the tablet, those should be removed too. A good way to think about it is to send the tablet in the condition it was available at retail locations.

Cracked Screens

A lot of tablets end up needing repairs because of cracked or chipped screens. Any type of loose glass could be hazardous when shipping through the mail. The best way to handle this is by removing and discarding any extremely loose pieces of glass. The rest of the screen can be secured with pieces of packing tape placed lightly over the cracked areas.

For heavily cracked screens, it's a good idea to wrap your tablet in extra bubble wrap.

Repair Paperwork

A tablet repair company often deals with a lot of different devices. Do not let your device get lost in the mix. Many companies offer specific repair paperwork that should be attached to the device. On these reports, or with your own written information, there is a lot of things to fill in.

This includes the description of the problem, the type of device that you own, and the specific serial number for the device. Along with those specifics, adding your contact information is important too.

Anti-Static Bags

A static shock can cause damage to the memory units and hardware of your tablet. As the tablet gets shipped through the country, you can help prevent incidental static shocks to the device. This is done by placing your tablet in an anti-static bag. These bags will prevent the shocks, including the point when a technician opens up your tablet upon arrival.

These bags can be ordered online or found at electronic retailers.

Final Package Preparation

Once everything is properly prepared, final steps can be made to send the package.

  • Padded Envelope: Shipping the tablet in a padded envelope will add extra protection and is less likely to rip while going through the shipping process.
  • Package Labels: Print out a package label from home so that you can ship directly from your own mailbox. This printed label will include the shipping address, postage, and your return address. The company you work with may include a shipping label with your repair purchase. When printing, print the label at "100%" so that it prints out accurately.
  • Tight Packing: Keep the tablet packed with little to no wiggle room. This will help prevent additional damage or dings from occurring to your tablet.
  • Package Seal: Place packing tape directly over the packing seal for adding protection. This will ensure that the seal does not get cut open while shipping. Use a black marker to label the package "Fragile." This will inform workers that the package needs extra care while sent in the mail.
  • Shipping Options: Adding package tracking or insurance can give you extra protection for your tablet. The tracking information can also be supplied to the shipping company so that they know when to expect the tablet.

Check with the repair company for additional shipping tips. In many cases, you will get a tracking number to follow your package back home after the repair is complete.