Piezo systems are highly sophisticated systems that require expertise to both use and maintain. If you run a factory that needs a new piezo system, make sure you purchase a system from a retailer that will be able to provide support long after the purchase. Here are some questions to help you find a great retailer.
Do you offer an extended warranty?
Purchasing an extended warranty has a couple of benefits. Most important of all, you won't have to pay for any covered repairs for as long as the warranty is in place. From small fixes to major overhauls, all covered repairs will be free for your factory.
As an added benefit, you'll have an easier time including all costs associated with your factory's piezo system in your budget. Because you won't face unexpected repair costs, you don't have to worry about keeping extra financial reserves to cover breakdowns. Instead, you can make a one-time payment for the extended warranty and not worry about additional costs.
Do you offer repair services?
Many piezo-system retailers offer repair services for the systems they sell. Purchasing a system from a company that can also perform routine maintenance for the system will ensure you don't have to look for another company to do the maintenance.
Where are your repair technicians located?
If your factory's piezo system malfunctions, you'll want it repaired as soon as possible. Every moment that it's down is a minute that your factory isn't operating at full capacity.
To find a retailer that will be able to promptly service your factory's piezo system, look for one that has technicians located in the same city as your factory. With technicians nearby, you won't have to wait for one to drive from another city before they get to your factory.
How many years of experience do your technicians have on average?
Experienced technicians have worked on more piezo systems than those who are new to the field. In addition to all of their training materials, experienced technicians will also be able to draw on the many other service calls they've made to determine precisely what maintenance your particular piezo system needs. They'll be able to recognize things that inexperienced technicians might miss.
Have you worked with companies in our industry before?
Piezo systems are used for a wide variety of applications. According to APC International, piezo systems are used in everything from tennis rackets, piezoelectric igniters, and microphones to piezoelectric printers, ultrasound imaging, and micro robots, among other things. The State of California even uses piezoelectric systems in their roads.
Working with a retailer that has helped other companies in your industry will make selecting and installing your factory's piezo system easier. The retailer will be able to anticipate many of your factory's needs, and they'll know how to address any issues that arise because they've worked with other companies in the industry. They may even anticipate—and know how to overcome—a few challenges that you don't foresee or have recommendations on features you don't think about.
Can you provide any referrals?
Before committing to any specific retailer, you should obtain at least a few referrals from them. Talking with these companies not only will help you evaluate any retailers that you're considering but also can help you find out what the installation process is like. Knowing how long the installation will take can help you plan for implementing your factory's system.
Additionally, the referrals that a retailer provides should be similar to your company. If the retailer has helped other companies in your area or industry, they ought to be able to give you these companies' names as referrals.